Refund & Return Policy for Xenion EShop

Thank you for shopping at Xenion Education eShop. We strive to ensure that every purchase meets your satisfaction. This Refund and Return Policy outlines the procedures and guidelines for refunds and returns of products purchased through our eShop.

1. Refund Policy

  • Eligibility: We offer refunds for eligible products within 30 days from the date of purchase. To be eligible for a refund, the product must be in its original condition, unused, and in its original packaging.
  • Refund Process: To initiate a refund, please contact Xenion Reception at [email protected] .You may be required to provide proof of purchase, such as a receipt or order confirmation.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 15 days for the refund to be processed and reflected in your account.

2. Return Policy

  • Eligibility: We accept returns for eligible products within 30 days from the date of purchase. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging.
  • Return Process: To initiate a return, please contact Xenion Reception at [email protected] .You may be required to provide proof of purchase and a reason for the return.
  • Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
  • Return Authorisation: Once your return is approved, you will receive instructions on how to return the product. Please ensure that the product is securely packaged to prevent damage during transit.

3. Non-Returnable and Non-Refundable Items

  • Digital Products: Digital downloads, including e-books, software, and online courses, are non-returnable and non-refundable once purchased.
  • Customised or Personalised Items: Products that have been customised or personalised cannot be returned or refunded unless they are defective or damaged upon receipt.
  • Clearance or Final Sale Items: Clearance or final sale items are sold as-is and are not eligible for return or refund unless they are defective or damaged.

4. Damaged or Defective Products

  • Damaged During Transit: If your product arrives damaged or defective, please contact Xenion Reception at [email protected]  immediately upon receipt. We will arrange for a replacement or refund, depending on the nature of the damage.
  • Manufacturer’s Warranty: Some products may be covered by a manufacturer’s warranty. If you encounter any issues with a product after the return period has expired, please refer to the manufacturer’s warranty for assistance.

5. Contact Information

  • If you have any questions or concerns about our Refund and Return Policy or need assistance with a refund or return, please contact Xenion Reception at [email protected] .By making a purchase through our eShop, you acknowledge that you have read, understood, and agree to abide by our Refund and Return Policy. If you do not agree with these terms, please refrain from making a purchase.

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